Refund Policy – Zen4KTV
At Zen4KTV, we are committed to delivering a reliable IPTV service with top-quality streaming. Please read our refund policy carefully before making any purchases.
1. Free Trial
We offer a free trial of up to24 hours so that you can evaluate the quality of our service before making a payment.
🔹 We strongly encourage all users to try the free trial first.
2. No Refunds After Activation
Due to the nature of digital IPTV services:
- All sales are final once your subscription is activated.
- We do not offer refunds for partial usage, change of mind, or device incompatibility after activation.
This is standard practice across the IPTV industry due to the difficulty in verifying usage.
3. Refund Eligibility (Before Activation)
You may be eligible for a full refund only if:
- Your subscription has not yet been activated, and
- You contact us within 24 hours of purchase.
To request a refund, please contact our support team at contact@zen4ktv.com with your order ID.
4. Service Issues
If you experience technical issues:
- Contact us immediately via email or support chat.
- Our team will assist you in resolving the problem.
- If the service is confirmed to be completely non-functional (not due to your internet/device), we will assess the issue and may offer a credit or replacement.
5. Chargebacks
Initiating a chargeback without contacting us first may result in permanent account suspension and blocking from future service.
6. Contact Us
If you have any questions about this refund policy, please contact us at:
